Terms and Conditions

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 PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF WEBSITE USE CAREFULLY BEFORE USING THIS WEBSITE. ALL USERS OF THIS SITE AGREE THAT ACCESS TO, AND USE OF, THIS SITE ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. THESE TERMS GOVERN YOUR USE OF THE WEBSITE LOCATED AT THE LOLUXE COMPANY (“WEBSITE” OR “SITE”) AND CONSTITUTE A CONTRACT BETWEEN YOU (“YOU” OR “USER”) AND THE LoLuxe Company L.L.C. (THE “COMPANY”, “THE LoLuxe Company” “WE” OR “US”). IF YOU DO NOT AGREE TO ACCEPT THESE TERMS IN THEIR ENTIRETY, PLEASE DISCONTINUE YOUR USE OF THE SITE IMMEDIATELY. IF YOU ARE UNDER THE AGE OF 18, YOUR PARENTS OR LEGAL GUARDIAN MUST REVIEW AND ACCEPT THESE TERMS BEFORE YOU USE THIS SITE FOR ANY REASON. THIS SITE IS NOT DIRECTED TO CHILDREN UNDER THE AGE OF 18.

 Shipping Policy

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy and twenty one (21) Day Limited Guarantee

​Every product you buy from The LoLuxe Company is backed first by the product manufacturer's or supplier’s warranty. The LoLuxe Company 21 day limited guarantee may also apply. The LoLuxe Company 21 day limited guarantee provides for either exchange or refund of qualifying merchandise. All products purchased are qualifies for The LoLuxe Company 21 day limited guarantee.

All products must be returned within the 21 days time period except products that are damaged during shipping. 

If the product or products are damaged during shipping, photos or videos of damage must be provided through email. Customer must present evidence of damage within two (2) days after damage product is received. A refund of cash or similar product will be honored by The LoLuxe Company.

To qualify for a return, exchange or refund Products must not be opened.  

  Products must not be used or open

If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won't settle for anything less than 100% customer satisfaction. 

Products must not be used or open

Please contact us through via email, loluxecompany@gmail.com. You can call us at 347-712-0924. You can message us through Facebook at @LoLuxecompany and we will be happy to assist you in with your return or exchange.

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and unopen and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
loluxecompany@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Sale eligible for return within our 21 day policy but are subject to a $5 restocking fee, which will be deducted from your refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged or if you get the wrong item.

 If you need to exchange it for the same item, send us an email at loluxecompany@gmail.com and send your item to: The LoLuxe Company, 421 Eight Ave, BOX 7007, New York, NY 10116

 Gifts Certificate:

• Valid until five years after purchase.
• Shipping is not included.
• Valid for a single transaction only.
• This voucher is non-refundable and cannot be exchanged for cash in part or full.
• Non-transferable.
• Not redeemable for cash.
• Not redeemable to purchase gift cards
• May not be sold or transferred.
• Subject to availability..
• The terms and conditions of this gift card can be amended at any time at the discretion of The LoLuxe Company and shall be binding on the customer.
• No credit or change will be given on the unused portion of the Voucher.
• No replacement for lost or stolen gift vouchers.
  
  To return your product, you should mail your product to:
•  The LoLuxe Company, 421 Eight Ave, BOX 7007, New York, NY 10116

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). The LoLuxe Company reserves the right to change its payment procedures at any time without prior notice to you.

Limited Time to File Claims

 You agree that you will assert any Claim arising out of your use of any The LoLuxe Company Site or the purchase of any product from this Site within one (1) year after the Claim arises, or such Claim will be barred.

If you are a consumer, the provisions in these Terms are intended to be only as broad and inclusive as is permitted by the laws of your State of residence. If you are a New Jersey consumer, do not limit or waive your rights as a consumer under New Jersey law and the provisions in these Terms are intended to be only as broad and inclusive as is permitted by the laws of the State of New Jersey. In any event, we reserve all rights, defenses and permissible limitations under the law of your State of residence. Notwithstanding the foregoing, nothing in this Section shall modify the section below (“Formal Resolution by Arbitration/Class Action Waiver”).

In order to expedite and control the cost of disputes, you and the Company agree that any legal or equitable claim relating to use of this Site or the purchase of any product from this Site (referred to as a “Claim”) will be resolved as follows:

A. Informal Resolution:
You and the Company will first attempt to resolve any Claim informally. In the event that any dispute between the Company and you arises out of or relates to these Terms, the applicability of these Terms to the use of any The LoLuxe Company Site, or purchase of any products from this Site, or to breach or enforcement, interpretation or validity of these Terms, you and we agree to try to promptly resolve any such dispute informally. Please send a written notice describing the dispute to loluxecompany@gmail.com

B. Formal Resolution by Arbitration/Class Action Waiver
READ THE FOLLOWING ARBITRATION PROVISION CAREFULLY, IT LIMITS YOUR RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION. You agree that any dispute, controversy or Claim arising out of or relating to these Terms, the applicability of these Terms as to the use of any The LoLuxe Company Site, or the purchase of any products from this Site, or to breach or enforcement, interpretation or validity of these Terms, or the determination of the scope or applicability of Arbitration shall be governed solely by the Federal Arbitration Act.

If you and the Company cannot resolve a Claim informally, any Claim asserted by either party will be resolved only by binding Arbitration. By agreeing to Arbitration, both you and the Company understand and agree that all disputes shall be decided by an arbitrator and that you are waiving your rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle disputes. Instead of suing in court, both you and the Company each agree to settle disputes (except certain small claims) only by Arbitration.

ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL.
The rules in Arbitration are different. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in these Terms as a court would. The Arbitration will be conducted under the JAMS Streamlined Arbitration Rules Procedures (referred to as the “JAMS Rules”) and under the rules set forth in these Terms. If there is a conflict between JAMS Rules and the rules set forth in these Terms, the rules set forth in these Terms will govern. You may, in Arbitration, seek any and all remedies otherwise available to you pursuant to the law of the governing state. If you decide to initiate Arbitration, the Company agrees to pay the Arbitration initiation fee and any additional required deposit required by JAMS to initiate your Arbitration. You and the Company agree to pay the costs of the Arbitration proceeding provided however that if you are a consumer you shall not be required to pay more than $250.00 of the fees or such amount as the JAMS Rules may later prescribe. All other fees, such as attorneys’ fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules. The Arbitration will be held at a location in your home town area if possible, unless you and the Company both agree to another location or telephonic Arbitration. To initiate Arbitration, you or the Company must do the following things:

(1) Write a demand for Arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.jamsadr.com.
(2) Send three copies of the Demand for Arbitration, plus the appropriate filing fee to: JAMS [to your local JAMS office] or to JAMS, 620 Eighth Ave., 34th Floor, New York, NY 10018].
(3) Send one copy of the Demand for Arbitration to the other party.

Special Rules in the Arbitration Proceeding. (i) The arbitrator has no authority to make errors of law and any award may be challenged if the arbitrator does so. Otherwise, the arbitrator’s decision is final and binding on all parties and may be enforced in any Federal or State court that has jurisdiction. (ii) Neither you nor the Company shall be entitled to join or consolidate claims in Arbitration by or against other individuals or entities, or arbitrate any claim as a representative member of a class or in a private attorney general capacity.

THIS MEANS THAT YOU WAIVE YOUR RIGHT TO INITIATE OR PARTICIPATE IN ANY CLASS OR CONSOLIDATED ACTION WHATSOEVER.
Accordingly, you and the Company agree that the JAMS Class Action Procedures do not apply to our Arbitration. A court may sever any portion of this dispute resolution provision if it finds such unenforceable, except for the prohibition on class, representative and private attorney general arbitrations. Notwithstanding the obligation to arbitrate all Claims under these Terms, you may assert an individual Claim in small claims court in lieu of Arbitration.

Harassment in any manner or form on the Site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. 

Impersonation of others, including a licensed employee, host, or representative, as well as other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.